Alive-Risk-logo-2021-CMYKSubmit A Claim

To submit an incident, please include the following, where applicable:

• Completed Incident Report
• Witness Statements
• Pictures
• Waiver
• Video Footage of Incident
• Demand Letter or Formal Complaint
• Police Report

Send all claim info to claims@aliverisk.com with the following in the email subject line:

New Claim – Named Insured – Policy Number – Claimant Name – Date of Incident

Claims Handling

Claim handling is central to the success of Alive Risk and our insureds. With the exposures we cover, a timely and effective defense is essential to defending our customers. Alive Risk has teamed with several law firms and claim handling TPAs to oversee and manage claims. In order to control costs and managed details and financials, a dedicated TPA and Law firm work together to manage claims. The TPA manages claim files, details and initial communication until it is determined that having counsel to manage a claim file is necessary to achieve the best outcome.

Risk Management

The best defense is not to let a claim happen in the first place. We have incorporated a risk management philosophy that focuses on identification and mitigation. Alive Risk utilizes loss control individuals to provide inspections, training and best practices for insureds that make up our book of business. After thoughtful underwriting to ensure we are covering locations that are worthy exposures for consideration, we want to make sure we are providing the tools and information for our insureds to lower their risk profile. We utilize an online platform where inspections, training, first report of injury, video storage and a repository for documents and information. The platform also allows for KPIs from inspections to measure across entire book or specific to a program or subprogram.

Additional Services Available:

• Electronic Team Member Training
• First Report of injury Housed on Electronic Platform
• Patron Signs, Videos, Webpages, and Rule Delivery Review
• Camera and Video Storage Solutions
• Waiver & Waiver Management
• State Compliance Program

Loss Control

• Pre-purchase audit and inspection of operations
• Provide independent assessment of risks and exposures prior to sale/acquisitions
• Assistance in development of Risk Management operational guidelines
• Assist in development of Management and Staff Training for Risk Management and Loss Control
• Evaluation and support to develop waivers, patron education, warning labels and video surveillance
• Assist in choosing appropriate vendors for video surveillance, POS, records retention, etc.
• Ongoing Operations Support
• Independent inspections and audits to hold operations accountable to Risk Management standards
• Ongoing training support
• Provide forensic examination of incidents and alert legal department for early intervention
• Provide appropriate expert witnesses to assist in legal defense


The description of this program is only a summary of available coverages. Actual policy language will dictate the scope of coverage in the event of a claim. We encourage agents to read the full policy form and any applicable endorsements for full terms and conditions and encourage their policyholders to do the same. Alive Risk is part of RSG National Specialty Programs, a unit of the RSG Underwriting Managers division of RSG Specialty, LLC, a Delaware limited liability company based in Illinois. RSG Specialty, LLC, is a subsidiary of Ryan Specialty Group, LLC(RSG). Alive Risk and the other RSG National Specialty Programs are managed by thirty-year industry veteran Chris McGovern. Alive Risk works directly with brokers, agents and insurance carriers, and as such does not solicit insurance from the public. Some products may only be available in certain states, and some products may only be available from surplus lines insurers. In California: RSG Specialty Insurance Services, LLC (License # 0G97516). ©2021 Ryan Specialty Group, LLC